FAQ's

Production Time

After you place your order, you will receive a proof of the art within 1-3 business days. Once you approve the art we will produce and ship your order within 1-3 business days. Total production time if you approve the art promptly is 2-6 business days. 

Shipping Policy 

Fixed rate standard shipping is UPS ground. Delivery should be expected 3-5 business days after you approve the provided proof. Expedited processing/shipping options are available in each listing. If your order is very time sensitive, please contact us before placing your order. 

Returns & Exchanges

Every order is personalized or custom. As such, returns or exchanges are not accepted. However, if your order is damaged in shipping or has a manufacturer defect, we will replace it free of charge. Simply email us at twicetravelledshop@gmail.com with a picture of the item and your order number. We will confirm receipt and ship the replacement within 1-3 business days. 

Cancellations

Order cancellations will be accepted within 24 hours of your order being placed.